Community Guidelines
Version: 1.0 · Effective Date: 1 January 2026
1. Introduction
LumoBond is building an AI-powered human compatibility platform and companion wearable, and we are creating a community of people who are curious about it before it launches. These Community Guidelines ("Guidelines") describe the standards of behaviour we expect from everyone who participates in our waitlist community, including our website, email communications, social media channels, surveys, feedback forms, and any future forums, chats, or events we host. They apply in addition to our Terms of Service and Acceptable Use Policy.
2. Our Values
Our community exists to help shape a product about human connection and compatibility. We want it to reflect the values we hope the product itself will embody: respect, honesty, curiosity, and care for the wellbeing of others. Everyone interacting with LumoBond, whether publicly or privately, is expected to uphold these values.
3. Be Respectful
Treat every member of our community, our team, and the public with respect and courtesy, even in disagreement. Personal attacks, insults, harassment, or demeaning language are not tolerated. We are especially mindful that our product concerns sensitive matters such as relationships and personal compatibility, so we ask community members to be considerate of differing backgrounds, identities, orientations, and relationship structures.
4. Be Honest and Authentic
Represent yourself truthfully. Do not impersonate LumoBond staff, other community members, or any third party. Do not create multiple accounts or identities to manipulate discussions, surveys, or feedback mechanisms. If you provide feedback or testimonials, ensure they reflect your genuine views and experience.
5. No Hate Speech or Discrimination
We have zero tolerance for content or conduct that promotes hatred, violence, or discrimination on the basis of race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, age, or any other protected characteristic.
6. No Harassment or Abuse
Do not engage in bullying, stalking, threats, unwanted sexual attention, doxxing (publishing private information about others), or any conduct intended to intimidate or silence another person.
7. Protect Privacy
Do not share other people's personal information, private conversations, or images without their consent. This includes information shared within our community spaces or obtained through interactions with LumoBond.
8. Keep Content Appropriate
Do not post sexually explicit material, graphic violence, content that promotes self-harm, illegal activity, or material that infringes the intellectual property rights of others. Given that our product touches on intimacy and compatibility, thoughtful and mature discussion is welcome, but explicit or exploitative content is not.
9. No Spam or Manipulation
Do not use community spaces to advertise unrelated products or services, post repetitive or irrelevant content, or attempt to manipulate polls, surveys, referral counts, or waitlist positions through automation, bulk sign-ups, or coordinated inauthentic behaviour.
10. Constructive Feedback
We welcome critical feedback about our product plans and communications, provided it is offered constructively. Disagreement is healthy; disrespect is not. We may use aggregated or anonymised feedback to improve our product and communications.
11. Moderation
We reserve the right to remove content, restrict participation, or remove individuals from our waitlist or community spaces if we reasonably believe these Guidelines have been violated. Decisions will generally be proportionate to the severity and frequency of the violation, but we may act immediately in cases of serious harm, illegality, or safety risk.
12. Reporting Concerns
If you witness or experience behaviour that violates these Guidelines, please report it to support@lumobond.com, describing what happened, when, and, where relevant, who was involved. We will review reports as promptly as we reasonably can and take appropriate action, while respecting the privacy of all parties involved.
13. Team Conduct
LumoBond team members and anyone acting on our behalf are expected to model these same standards in all interactions with the community.
14. Relationship to Other Policies
These Guidelines work alongside our Terms of Service, Acceptable Use Policy, and Privacy Policy. Where there is any conflict, the Terms of Service will prevail on legal matters, while these Guidelines set the behavioural tone for our community.
15. Changes to These Guidelines
As our community grows and evolves, particularly once we launch our platform, these Guidelines may be updated to address new situations. We will update the effective date above when material changes are made.
16. Contact
Questions about these Community Guidelines can be sent to support@lumobond.com.